Effective date: 1st July 2023

  1. Introduction

Welcome to Perfect Relocation GC (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access to and use of our services available at www.perfectrelocation.com.au.au and our mobile application (collectively, “Services”).

By using our Services, you agree to comply with and be legally bound by these Terms. If you do not agree to these Terms, please do not access or use our Services.

  1. Definitions

“User”, “you” and “your” refers to the person, entity, or organization that has visited or is using the website or services of Perfect Relocation GC. A User must be at least 18 years old. “Perfect Relocation GC”, “we”, “us”, and “our” refer to Perfect Relocation, a business registered in Gold Coast, Queensland, Australia, operating under an Australian Business Number (ABN).

  1. Scope of Services

Perfect Relocation GC is a real estate relocation service that assists individuals and families in relocating to the Gold Coast. We provide comprehensive assistance in securing rental properties, facilitating airport transfers, and inspecting potential rental properties on behalf of our clients.

Please note that we are a platform facilitating these services, and we are not a real estate agent or broker. Our role is limited to assisting you and helping you liaise with the relevant third-party real estate agencies or landlords.

  1. Eligibility

To access or use our Services, you must be at least 18 years old and capable of entering into legally binding contracts. By accessing or using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity and authority to enter into a contract.

  1. User Responsibilities

As a User of Perfect Relocation GC services, you are responsible for all activities that occur under your account. You agree to:

  • Provide accurate, current, and complete information during the registration process and keep your account information up-to-date.
  • Comply with all local laws in your jurisdiction, including but not limited to, property laws, tax laws, and regulatory requirements.
  • Be responsible for the arrangement and payment of any applicable local taxes or fees.
  • Use our Services in a professional manner and treat all other users with respect, not violating their rights or conducting any harmful or illegal activities.
  • Secure and keep confidential your login credentials. We cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.
  • To be responsible for all activities that occur under your account. You are also required to respond promptly to any communications from us or third parties related to your relocation process. Failure to do so may affect the outcome of your relocation or property application process. Perfect Relocation GC is not responsible for any unfavorable outcome if you fail to provide timely responses or if you provide inaccurate information.
  1. User Consent

By using our services, you are providing explicit consent to Perfect Relocation GC:

  • To carry out the necessary activities on your behalf, such as communicating with third-party real estate agencies, conducting property inspections, and performing relevant administrative tasks.
  • To process your personal data as outlined in our Privacy Policy.

Please note that your consent can be withdrawn at any time by notifying us in writing and closing your account. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

  1. Payment and Refund Policy

Users agree to pay a $500 deposit to commence services with Perfect Relocation GC. The remaining balance of the agreed-upon service fee is payable upon finalizing the transaction. Payments are to be made through the payment methods indicated on our website or mobile application.

In the event that Perfect Relocation GC cannot secure a property for the User or if the User decides to cancel the service, the $500 deposit will not be refunded as it covers the administration and service costs already incurred. Users are encouraged to consider their decision to use our services carefully, as refunds are only permissible in circumstances where Perfect Relocation GC has failed to deliver the promised services as described.

  1. Limitation of Liability

In no event will Perfect Relocation GC, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

  1. Public Complaints and Disputes

If you are not satisfied with our Services, please contact us through the contact information provided on our site. We aim to resolve any complaints promptly and fairly. Public complaints or comments that can damage our reputation are considered a violation of our agreement. If you wish to make any public comments or complaints, we kindly request that they are factual and fair. Any false public accusations may lead to the termination of our services and legal action.

  1. Privacy Policy

We value your privacy and are committed to safeguarding your personal information. The use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. By using our Services, you acknowledge that you have read our Privacy Policy and consent to our practices as described therein, including our collection, use, and sharing of personal data for the purposes outlined in our Privacy Policy.

  1. Cookies Policy

Our website uses cookies to provide a personalized and secure experience to our Users and to show Users advertising related to their preferences. By using our Services, you consent to the use of cookies in accordance with our Cookies Policy. Please read our Cookies Policy for more information on how we use cookies and how you can manage them.

  1. Intellectual Property Rights

All intellectual property rights in our website, Services, and all material or content supplied as part of our Services shall remain at all times the property of Perfect Relocation GC. By accessing our website or Services, you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of Perfect Relocation GC. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial home use only.

  1. Termination

Perfect Relocation GC reserves the right to terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

  1. Changes to Terms and Conditions

We reserve the right, in our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

  1. Australian Consumer Law

Under the Australian Consumer Law, consumers have certain rights that cannot be excluded, restricted, or modified. Nothing in these Terms purports to modify or exclude the conditions, warranties, undertakings, and other legal rights under the Australian Competition and Consumer Act and other laws which cannot be modified or excluded. Where we are permitted by law, we will not be liable for such conditions, warranties, guarantees, and rights.

  1. Goods and Services Tax (GST)

All fees, charges, and other consideration for supplies made under or in connection with these Terms are inclusive of GST, unless stated otherwise.

  1. Third Party Websites/Links

Our Service may contain links to third party websites or services that are not owned or controlled by Perfect Relocation GC. Perfect Relocation GC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

  1. Severability

If any provision or part of a provision of these Terms is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

  1. No Waiver

No waiver by Perfect Relocation GC of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Perfect Relocation GC to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

  1. Force Majeure

Perfect Relocation GC will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by any act or event beyond our reasonable control, including but not limited to natural disasters, war, strikes, lockouts, industrial disputes, failure of infrastructure, or governmental restrictions.

  1. Assignment

You may not assign or delegate any rights or obligations under the Terms without Perfect Relocation’s GC prior written consent, and any unauthorized assignment and delegation by you is void.

  1. Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia.

  1. Entire Agreement

These Terms, together with the Privacy Policy and Cookies Policy and any other legal notices published by Perfect Relocation GC on the Website, shall constitute the entire agreement between you and Perfect Relocation GC concerning the Services.

  1. Feedback

We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the Services (“Feedback”). You may submit Feedback by emailing us or through the “Contact” section of the Website. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

  1. Contact Information

For any questions or concerns regarding the Terms, please contact us at the contact details provided on our Website.